Frequently Asked Questions
Why the "independents"?
Our mission is to get independent businesses set up to make standout coffee in a time where hospitality is hard. We can supply any hospitality business type with equipment but we want to do our bit in supporting independent businesses.
What do we do if we need support in our purchase?
We’re here for every step. We pride ourselves on supporting you from first contact all the way through to when you’re set up and into business as usual. We know owning and managing in hospitality can be tough and we can take some stress off your hands.
How does the consumer insights access work?
You might have spotted our unique additional benefit to all commercial equipment customers. We collect insights from your customers (with your permission) through QR-coded cups to find out what makes them tick. We present you with a report exclusively for your own customers insights each month to help you get better connected and appeal to your customers.
How many cups per hour can a machine handle during peak times?
The output that you can expect from any of our machines is steady and trusted. However the maximum volume is something that depends on each machine type. You can usually expect more group heads on your machine to be capable of creating more great coffee. Reach out to us to find out about machine specifics!
Do you offer equipment suitable for high‑volume environments like hotels or busy cafés?
We do! We specialist in providing all types of hospitality business (bars, cafes, coffee shops, restaurants, hotels) with specialist coffee equipment. Some of our machines create higher volume than others and we can help you to find a good fit.
Do you offer financing options?
Yes we do. We can offer leasing options on any commercial coffee equipment including coffee grinders. Just let us know which model you like and we will provide details for equipment leasing.
What’s included in the purchase price?
We specialise in value and support. Your price includes the machine itself along with free delivery and free installation. We also include free fresh coffee! All Things Coffee customers also receive access to our coffee consumer insights tool (using YOUR customer views) to build the strongest possible connection between you and them. We offer advice and guidance before, during and after purchase too!
How long does the equipment typically last?
You can get many years from a good espresso machine that it being looked after properly – some can be more than 10 years! If you clean and care for it daily and have servicing arrangements in place (we can help you with those), then you should get excellent mileage.
Do you provide installation and setup on-site?
Installation and collaboration comes totally free with the machines. You can expect a specialist engineer to be on site to walk you through it free of charge.
What do I need in place before installation?
It’s worth checking on power requirements and space requirements ahead of installation. We can guide you through that once the preferred machine is known. All of our espresso machines have sizing information too, and it’s worth a check to see it fits in your space.
What is the lead time for delivery and installation?
This depends on your machine of choice, and how much customisation you’d be looking for. The range is from 2 days to 2 weeks, and we can give you some specifics if you’d like them!
Commercial Espresso Machines
Commercial Coffee Grinders
Keen to keep exploring? Visit our espresso machine finder page.
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What If Your Takeaway Cups Could Tell You What Your Customers Really Think?
Customer retention is the single biggest lever most independent cafés have. Acquiring a new customer costs significantly more than keeping an existing one, yet most marketing effort goes into attraction rather than retention.